💰 Returns & Money-Back Guarantee

Important Notice on Additional Costs:

For the sake of customer satisfaction, we strive in most cases to avoid additional costs for our customers. However, depending on the individual case and the chosen return warehouse, additional costs such as return shipping fees, customs duties, and other applicable taxes may arise during this return process.

A. Returns for incorrect, damaged or defective products
If you have received an incorrect item, a product damaged in transit or a defective item, we will gladly offer you a replacement or a full refund.

Here's how to initiate a return:

1. Please contact  a01083891898@gmail.com  within 30 days of receiving your order.

2. Please provide your order number and attach a detailed description as well as photos or a short video of the problem.

3. Our team will review your request within 5 working days and send you return instructions.

Refunds or replacements:

1. For approved returns (defective/incorrect delivery), return shipping is free of charge for you.

2. Refunds will be issued within 5 working days of receiving and inspecting the item, via your original payment method.

3. Please allow up to 10 working days for your bank or credit card issuer to process the credit.

B. Returns if you are not satisfied
(wrong item ordered, wrong size or change of mind)

1. The request must be made within 30 days of delivery.

2. The items must be unused, unopened and in their original packaging (this is mandatory for hygiene reasons).

3. The customer bears the costs for the return shipment.

4. Original shipping fees are non-refundable.

5. A restocking fee of up to 30% may apply if items are opened or returned in a non-resellable condition.

"Note: Upon request, we are happy to provide you with an alternative return address within Europe. Please contact us at a01083891898@gmail.com."

For alternative return addresses in our European or global warehouses, please contact us at  a01083891898@gmail.com .

C. Store Credit Option:
If your return does not meet the standard criteria, but the item is unused and in its original condition, we can issue a store credit (after individual review). Please contact us at  support@shoporthevia.com for this .

🛡️  Money-back guarantee:
We stand behind the quality of our products. If you are not satisfied with the solution offered (replacement or refund), you can take advantage of our money-back guarantee within 30 days of purchase.

1. Explain in detail why the proposed solution was insufficient.

2. Please submit additional photos or supporting documents if required.

3. Our team will review your request and make a final decision.

🚫  Exclusions:
Normal wear and tear, damage caused by improper use or unauthorized repairs are not covered. Refunds will not be issued for items marked as delivered unless the loss is officially confirmed by the shipping carrier.

📩  Contact us
For questions regarding shipping, returns or refunds, please contact:
📧  a01083891898@gmail.com